All returns require a RMA (Return Merchandise Authorization) number written on the shipping label. Once an RMA is issued, you have 10 days to return the product to us. RMAs must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per return. Please request return authorization by email. A return address will be supplied at that time.
All refunds will be for the product price only (i.e., we do not refund shipping charges).
All refunds will be applied via the original method payment.
All products must be returned within 30 days of purchase. After 30 days from the date of receipt (regardless of when you actually took delivery of the product), please contact the manufacturer for possible repair or replacement. Items purchased between 11/01/2015 and 12/25/2015 are eligible for return until 01/30/2016.
All products must be in Brand New condition in the complete original packaging (manufacturer's box, Styrofoam, plastic bags, etc.) with all accessories and manufacturer documentation. DO NOT WRITE ON OR APPLY LABELS TO THE MANUFACTURERS PACKAGING. Any clam shell plastic packaging that has been opened cannot be returned.
Products returned new, unopened, and in perfect, resalable condition with all packaging and item materials and manuals are subject to a 10% restocking fee. This restocking fee is to cover our handling costs and fees.
Products returned used, opened in user damaged condition or without all packaging and item materials and manuals that cannot be resold as new CANNOT be returned.
Products returned without a Merchandise Authorization (RMA) number are subject to a 30% restocking fee.
Shipping Carrier Damages
If your order was damaged in transit, we will be glad to offer you a replacement or a refund in the form of the original payment method. We highly recommend that you inspect the merchandise immediately upon delivery before the carrier leaves. If you detect visible physical damage or missing items, refuse the package. If you accepted the package, contact us immediately within 3 business days if damage has been detected.
3. Policy Reminders:
a. The goods associated with your Return Authorization must be post-dated within 10 days of Return Authorization issuance.
b. We strongly suggest the use of a shipping method that can track packages. You are responsible for properly insuring the item(s) being returned.
c. Return credit is issued only for product total and does not include shipping and/or handling charges.
d. Return credit will only be issued to items returned in the same condition as sold or restocking fees stated above will be issued.
e. Return labels for mis-shipped or incorrect items must be printed within 10 days and are valid for 30 days from date of customer receipt. If the return label is not used within the 30 day time frame, the Return Authorization and associated refund will be canceled.
4. Please allow up to 14 days from shipment for your return to arrive at our Returns Warehouse.
Note: Delivery times vary based on shipper and service selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item. Please note that you will likely see your credit on your next billing cycle.
We are Real People with Real Service
We do not accept returns on any used product that is not in its original condition.
All tags and labels must still be intact, along with a receipt in order for an eligible return.
Be sure to include your contact information in the return package so we are able to contact you regarding the transaction.
Customers wishing to return an item(s) back to us will be given a refund for the purchase price of the item(s) ONLY. The cost of shipping the unwanted item(s) back to us will not be refunded.
Please send us your returned items to the following address:
610 N. Black Horse Pike
Runnemede, NJ 08078