Is Fan Treasures still open and shipping orders during COVID-19?
Our retail locations are closed due to COVID-19, but we are still shipping online orders. Due to reduced warehouse staff in response to social distancing protocols, we are currently experiencing a delay in shipments of new orders. At the moment, most orders are shipping from our warehouse within approximately 2 business days.HOW DO I SET UP AND LOG INTO MY ACCOUNT & CHANGE MY PROFILE INFORMATION?
It’s very simple: hover your mouse to “Login”, then click on “Create Account”. You can also click this URL to be directed right away: www.FanTreasures.com/account/register or www.FanTreasures.com/account/login.
Fill out all the boxes and you’ll be ready to go!
If you forgot your username and/or password, simply click on “Forgot your password?” located on the login screen. Enter your email address in the text box, then click, “Submit”. A password reset link will then be emailed to you so that you can re-enter a new one. Please feel free to contact us at 1-855-610-3261 if you are having difficulty accessing your account.
FREE SHIPPING? ARE YOU SERIOUS?*
You read that right! All orders OVER $20.00 are automatically shipped FREE of charge through USPS. Orders under $20.00 are subject to a flat rate shipping cost of $4.99. Expedited 3-Day Priority Mail is available for $9.99 upon checkout.
*Please note, shipping time does not include order processing time. Hours of operation are from 9:00AM to 5:PM EST Monday thru Friday. All orders placed on Saturday-Sunday will begin processing the following Monday at 9AM EST.
Once payment on your order has been received along with verification of shipping & billing information, your order will be processed within 24-48 hours and may take up to 3-7 more business days in transit.
CAN YOU SHIP MY ITEM/S OVERSEAS?
Unfortunately, we only ship to 50 US states; excluding US Territories.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Fan Treasures accepts debit and credit cards from the following services:
Visa, MasterCard, American Express, Discover/Novus.
HOW CAN I TRACK MY ORDER?
Once your order is shipped, you will be sent an email confirmation which will include a unique tracking number.
CAN I CHANGE AN ORDER THAT I ALREADY PLACED?
If you would like to change an order that you have already placed, please call us at 1-855-610-3261 between the hours of 9 AM-5 PM EST and one of our Customer Service Representatives will be able to help adjust your order, if not already being processed to ship.
WHY CAN'T I FIND AN ITEM FOR THIS TEAM/ WHY CAN'T I FIND MORE ITEMS FOR THIS TEAM?
With our ever-expanding inventory, we are constantly on the lookout for the newest items to carry. If you do not see an item that you are looking for on our site, that means that we do not currently carry it or no longer have it in stock. Please check back with Fan Treasures frequently to see all the latest products in stock.
WHAT IF MY ORDER ARRIVES BROKEN AND/OR DAMAGED? WHAT DO I HAVE TO DO?
Items damaged during shipping or incorrect items received are eligible for returns and/or exchanges (excluding shipping charges) and must be reported within 10 days of receipt. If you need to submit a request, CLICK HERE.
WHY DID I GET A DIFFERENT VERSION FROM WHAT I ORIGINALLY ORDERED?
Put simply, manufacturers have the rights to alter/change/revise the designs of every product they carry without notice. So, we do our best to update all of our inventory imagery as soon as we get those updates!
HOW DO I RETURN /EXCHANGE ANY OTHER ITEM/S?
For all other returns, they must be in their original containers with original packaging and must be in new condition. Laundered or used items may NOT be returned. You may submit your requests within 30 days upon receipt. To read our entire return policy, CLICK HERE.
Returns or exchanges should be sent to:
610 N. Black Horse Pike
Runnemede, NJ 08078